What to say to telephone scammers

Telephone scammers have a script, so why shouldn’t we? Try these out next time you’re called.

Scammer: Hello, this is Simon from Talk Talk. (He doesn’t sound much like a Simon!) I’m ringing because we have been made aware of a problem with your internet.

Response 1:

You: Aw, that’s so kind of you. You must be a really lovely person.

(I’ve tried this one – they hung up straight away)

Response 2:

You: Would you rob me on the street?

(I’m assuming they’ll hang up)

Response 3:

You: I don’t have a computer.

(Mum, genuinely without a computer, said this once but they still carried on)

Response 4:

You: How would you feel if someone scammed your family?

(I’m assuming they’ll hang up)

Response 5:

You: I’ve always wanted a job like yours that really makes a difference to the world. Helping people every day, making their lives’ better – it must feel so rewarding.

(They’ll hang up. I tried a simple “Do you enjoy your job” once and got it instantly)

Response 6:

You: OH NO! Can my day get any worse? My daughter’s in intensive care; I’m not working so am really struggling to keep everything running and now you call telling me there’s another problem!

Scammer (what I’d hope they’d respond): It seems the problem’s been fixed. I hope things get better for you.

Scammer (likely response): We can easily fix this problem. If you just start up your computer and broadband…

Response 7:

This one’s from Youtube: tell them you’re in the house stealing the computer. Funnily enough, the scammer seems shocked at first, but soon gets over it. https://www.youtube.com/watch?v=UyXgNu5_fzk.

A couple of tips to remember:

1) Never give personal details over the phone.

2) If you think that the call could be genuine, tell them you’ll call back and get the number yourself – never use one they give you.

3) If something sounds too good to be true, it probably is.

BT customers can also register for their new Call Protect service, which automatically diverts blacklisted nuisance callers – both those that BT have identified and ones you’ve added – to junk voicemail. See more at https://www.productsandservices.bt.com/products/phone/call-protect.

Stay safe guys!


One thought on “What to say to telephone scammers

  1. UPDATE:
    Maybe it’s just my voice, but today when they told me they’d fix the computer all I said was ‘How will you do that?’ and they hung up! I think next time I’m just going to try to keep them on the phone for as long as possible


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